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Tips for Choosing Your Purchasing Method

HOLLY HOUSE offers multiple options for order placement and delivery. Depending upon the circumstances, certain trade offs may exist between them. The purpose of this page is to help you choose the purchase method that works best for you by:

  1. Listing each of the options for purchasing product from us
  2. Providing you with the information that you will need to use each option
  3. Clarifying any trade offs

You are welcome to place an order for product using any of the following methods:

Methods for Purchasing Product from HOLLY HOUSE
In Personat the Clinic Pros

  • Multiple product lines exist together in one place.
  • You can actually handle the product before purchasing.
  • You can take immediate possession of the product after purchasing.
  • Depending upon her availability, you may be able to obtain selection advice from Dr. Pat.
  • You avoid shipping costs when you purchase an item from our shelves.

Cons

  • Unless you will be at the clinic anyway, an extra trip may be required.
  • Immediate availability is limited to the items on the shelf.
  • We will do our best to help you but unless you have mobile access to the internet, browsing of product literature on line is cumbersome.
Remotely
From our On Line Stores Pros

  • Shop when and where it is convenient for you.
  • The complete extensive brand product line is available.
  • Access our most comprehensive and immediate self help product resources by store.
  • Place your order via internet, phone, or fax.
  • Shopping tools including personal shopping lists, transaction history, and auto shipment are available.

Cons

  • You are limited to the brands represented by each store.
  • If you purchase products from more than one store you may incur more than one shipping charge.
  • Does not handle all special promotional discounts.

On line store access is available in the sidebar of this page.
Click here if you would like more information on our On Line Stores.

From our

Front Desk
Phone 651-645-6951
Our font desk is happy to assist during office hours (see sidebar).
Fax 651-645-6961
Email FrontDesk@hollyhouse.org
Website Use the contact form on the contact page of this website.

 

Decide What’s Important to You

Given that trade offs may exist between the various purchase methods available, your decision regarding which method best meets your needs begins with an understanding of what’s important to you. In general, trade offs represent a balance of the following four main purchase values: availability, convenience, cost, and delivery speed. The following represents some additional notes and tips relevant to each of these.

A. Availability

Product availability differs by purchase method in the following ways:

  • All items that we have access to are available by purchasing through our front desk.
  • Off the shelf purchases in the clinic are limited to an evolving collection of our favorites.
  • On line stores offer complete lines of the brands that they represent but are also limited to those brands.

B. Convenience

We try to make purchasing product from HOLLY HOUSE as convenient as we can. Using one of the methods shown in the box above, we offer you the ability to request sales support and to submit your order from wherever whenever you wish. We are also happy to ship your product wherever you like.

C. Cost

Product Price

HOLLY HOUSE prices it’s products competitively. Product prices should be the same whether you order from our on line stores or our front desk with the one exception that all special promotional discounts may not be available from our online stores. We will present specific details with each promotion.

Click here to see our Price Match Assurance.

Cost of Shipping

We endeavor to keep the cost of shipping down. We do not make any profit on our shipping charges.

No shipping charge will apply if:

  • You purchase your product off our shelves and take delivery in the clinic.
  • We include an order for your item with our normal purchasing process and you pick it up at the clinic. This is normally easy for us to do for you and turn around should be within a week.
  • You request one of our “A” items while at the clinic that is currently available from the manufacturer but not on our shelves. In this case, we will ship the item to you with free shipping.
  • You order from one of our on line stores and the value meets the minimum transaction level required for free shipping.

Shipping charges will apply if:

  • Your item is a special order item and you require it sooner than our normal purchasing process accommodates.
  • You request that the item be shipped to you and you do not qualify for free shipping.

What level of shipping charge to expect:

  • Small orders shipped by the front desk may ship for less than $5.
  • Large orders shipped by the front desk may ship for less than $10.
  • On line stores charge $8 – 9 depending upon the store. Orders totaling $200 – 250 ship free or almost free depending upon the store.

Tip: Shipping costs can accumulate if your order must be sourced from multiple vendors. Call our front desk for assistance if this is a concern.

D. Delivery Speed

The quickest way to obtain a product that we stock is to pick it up at the clinic when you need it.

Tip: Should you plan to purchase an item from our shelves, contact us to confirm that we have it in stock before visiting.

For special order items and deliveries:

  • Expedited shipping is available.
  • Choosing to include it in our normal ordering process will yield savings on shipping expense but may require more time for delivery.